> ## Documentation Index > Fetch the complete documentation index at: https://developer.sanas.ai/llms.txt > Use this file to discover all available pages before exploring further. # Sanas Developer Platform — FAQ Quick answers with links to the full docs. For end-user and admin help, see the [Help Center](https://help.sanas.ai/). *** ## Contents 1. [Getting Started & Access](#getting-started--access) 2. [Models & Capabilities](#models--capabilities) 3. [SDK, Integration & Development](#sdk-integration--development) 4. [Deployment & Infrastructure](#deployment--infrastructure) 5. [Performance, Scaling & Latency](#performance-scaling--latency) 6. [Security, Privacy & Compliance](#security-privacy--compliance) 7. [Pricing & Billing](#pricing--billing) 8. [Support & Troubleshooting](#support--troubleshooting) 9. [Roadmap](#roadmap) 10. [Still need help?](#still-need-help) *** ## Getting Started & Access **What is the Sanas Developer Platform?** A suite of real-time speech AI models delivered through a single SDK that streams audio to Sanas Models via SIP/RTP. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview). **Need a developer account ?** [https://www.sanas.ai/developer-platform](https://www.sanas.ai/developer-platform) **Who is it for?** Developers building voice agents, contact center audio, conferencing/gaming, and STT pipelines. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview). **What are the system requirements?** Python 3.10–3.14 on Linux x86\_64 or macOS Apple Silicon (arm64); Windows coming soon. Download the SDK from [v1.1.0 releases](https://sanas-sdk-prod.s3.amazonaws.com/v1.1.0/) and see [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start). **How fast can I get running?** Under five minutes with credentials in hand — follow the [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start). *** ## Models & Capabilities **What models are available today?** Noise Cancellation (incl. Agentic NC) and Speech Enhancement. Full list in [Models Overview](https://developer.sanas.ai/Docs/Models/Overview). **Human ↔ Human vs. Human ↔ Machine?** Human ↔ Human is tuned for a human listener; Human ↔ Machine ("Agentic") is tuned to feed an ASR/voice-agent pipeline. See [Choose Your Model](https://developer.sanas.ai/Docs/Models/Choose-Your-Model). **How do I pick the right model?** Use the decision guide in [Choose Your Model](https://developer.sanas.ai/Docs/Models/Choose-Your-Model). **What is Agentic Noise Cancellation?** Voice isolation applied before ASR/STT to reduce word error rate. See [Agentic NC models](https://developer.sanas.ai/Docs/Models/Overview). **Are Accent and Language Translation in the SDK?** Yes. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview). *** ## SDK, Integration & Development **What platforms are supported?** Python 3.10–3.14 on Linux x86\_64 and macOS Apple Silicon (arm64) as of SDK v1.1.0; Windows coming soon. [Download the SDK](https://sanas-sdk-prod.s3.amazonaws.com/v1.1.0/). **How does authentication work?** Credential-based via `InitParams` — full code sample in [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication). **How should I store my Account Secret?** In environment variables; never commit it or expose it in code, and rotate if compromised. See [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication). **What's the integration flow?** Initialize → create processor → process samples → destroy → shutdown. Step-by-step in [Quick Start](https://developer.sanas.ai/Docs/Getting-Started/Quick-Start). **How do I process multiple concurrent streams?** Reuse one SDK instance with a processor per stream — see [Processing Multiple Streams](https://developer.sanas.ai/Docs/Tutorials/Processing-Multiple-Streams). **Is there an API reference?** Yes — [API Reference](https://developer.sanas.ai/API-Reference/Overview) and [OpenAPI spec](https://developer.sanas.ai/api-reference/openapi.json). *** ## Deployment & Infrastructure **What deployment options exist?** [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud) (available now) and [Self-Hosted](https://developer.sanas.ai/Docs/Deployment/Self-Hosted) (coming soon). **Which regions are available?** US (Ohio) and South Asia (Mumbai), more coming. See [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud). **What network config do I need?** Allow SIP and RTP traffic — see [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud). *** ## Performance, Scaling & Latency **What latency should I expect?** \~40 ms for noise cancellation, imperceptible to end users. See [Overview](https://developer.sanas.ai/Docs/Getting-Started/Overview). **How many concurrent streams?** Hundreds, scaling automatically on Sanas Cloud. See [Sanas Cloud](https://developer.sanas.ai/Docs/Deployment/Sanas-Cloud). **Does processing degrade audio?** No — isolation removes noise without quality loss, and enhancement restores it. See [Models Overview](https://developer.sanas.ai/Docs/Models/Overview). *** ## Security, Privacy & Compliance **Is audio stored?** No — processed in real time, never stored on Sanas Cloud. See [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency). **Is audio encrypted?** Yes — set `secureMedia = True`; TLS in transit, AES-256 at rest. See [Security](https://developer.sanas.ai/Docs/Enterprise/Security). **What certifications does Sanas hold?** ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, CCPA. See [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency). **Where is my data processed, and who are the sub-processors?** Full residency and sub-processor tables in [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency). **Data retention and data-subject rights?** Retention windows and how to exercise your rights ([privacy@sanas.ai](mailto:privacy@sanas.ai)) are in [Compliance & Data Residency](https://developer.sanas.ai/Docs/Enterprise/Compliance-and-Data-Residency). **Where's the DPA and full security posture?** [Trust Center](https://trust.sanas.ai), [DPA](https://www.sanas.ai/data-processing-agreement), [Privacy Policy](https://www.sanas.ai/privacy-policy). *** ## Pricing & Billing **How does pricing work?** Usage-based. See [Pricing](https://developer.sanas.ai/Docs/Resources/Pricing). **How do I get a quote?** Contact the [support portal](https://support.sanas.ai/support/home) or [support@sanas.ai](mailto:support@sanas.ai). *** ## Support & Troubleshooting **How do I contact support?** [support@sanas.ai](mailto:support@sanas.ai) (1 business day) or the [Support Portal](https://support.sanas.ai) for urgent issues. See [Support](https://developer.sanas.ai/Docs/Enterprise/Support). **Why did SDK initialization fail?** Usually a credential, endpoint, or SIP/RTP firewall issue — verify against [Authentication](https://developer.sanas.ai/Docs/Getting-Started/Authentication). **Where's the changelog?** [Changelog](https://developer.sanas.ai/Docs/Resources/Changelog). **Where do end users get help?** The [Help Center](https://help.sanas.ai/) covers desktop app, Portal, SSO, and softphone setup. *** ## Roadmap **What's coming soon?** Speech Intelligence via SDK; self-hosted deployment; Windows support; more regions. Track releases in the [Changelog](https://developer.sanas.ai/Docs/Resources/Changelog). *** ## Still need help? [support@sanas.ai](mailto:support@sanas.ai) · [Support Portal](https://support.sanas.ai) · [Docs](https://developer.sanas.ai/Docs/Getting-Started/Overview) · [Trust Center](https://trust.sanas.ai)